Shipping & Returns
You may return any faulty goods for a full replacement within 7 Days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, no damage or missing parts.
If you simply change your mind, you will not be entitled to a refund and no reimbursed for shipping. We do not refund change of mind purchases . However, we are happy to help with your exchange, the item must be unwashed and unused, brand new condition. Must touch base with us within 24 hours after you receive your parcel. You are welcome to post it back for an exchange. Once we confirm the item is still in brand new condition, a credit for the item’s value will be emailed to you to purchase an exchange. Items must be in 100% unopened, unwashed, unused condition, if they are received in any other condition the parcel will be returned to you. Postage costs associated with returning and receiving the new item, and the item price difference are bare by the customers. Please note that we do not exchange or accept return for cooling panel.
No return or refund for all SALE and CLEARANCE item purchase. Some Clearance items may be slightly marked, they will be full functioning order, not cracked or damaged at all but with some minor marks on it. Most clearance items will be products that we are no longer going to stock. If you have any query about the products kindly contact us. No return and exchange for clearance and sales items.
To complete your return, we require a receipt or proof of purchase.
In the event a faulty product is received please email us with photos of identifying the fault to : email@example.com within 7 days of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned. If you are approved, we will replace the item and send the item to your shipping address. If reject, you will bare the shipping fees return the item back to you.
If we do not have the stock available, then your refund will be processed, and a credit note will issue to you via email. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, a gift certificate will be mailed to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item. Please well package the item, we hold the right to reject the item if not in original and brand new condition.
Wear and tear is a normal part of any product and common with products made for, and used by, children. Wear and tear is not a fault created during the manufacture process and is not claimable under manufacturers warranty.
All items listed on Bambino Love website may have colour and packaging variations. Personal computer monitor settings may vary colour displayed in all stock pictures. We do not refund for change of mind on a received item.
Afterpay and ZipPay
We do no offer any refund and exchange for purchase using Afterpay and ZipPay service.
You must provide correct details at the time of making your order on. If you enter an incorrect address, Bambino Love is not obliged to re-send the order to the correct address at our own expense. Please email us straight away if you notice that your details are wrong. If your order has been dispatched Bambino Love is not held liable.
All prices quoted on the website are in Australian Dollars (AUD) and include GST.
We have the right changes the prices displayed on the website without notice to you.
We only posts to destinations within Australia at this time. Any international order can contact us via email at firstname.lastname@example.org and we will see what we can offer for international shipment.
Products posted from us will be posted with Australia Post or Courier Carrier, depending on your location.
We offer $10 flat rate shipping across Australia for all NON PO BOX and NON Parcel Locker delivery, this means a physical address ( eg: Office address and resident address). For all delivery to PO BOX and Parcel Locker delivery or any delivery to Australia Post services, shipping fees is flat rate $15. Please select the correct postage service during check out. We will follow up with the shortfall postage if you have selected the incorrect postage method and we are not responsible for the delay of the shipment.
Orders are usually shipped within 24-48 hours during business day of receiving cleared funds for your order.
Please allow up to 72 hours during business day for processing orders during busy times like December order and Back to School order.
If a product is missing from an order, please contact us immediately.
Any order goes missing, we will track it and from there an investigation will be lodged.
If it turns out to be missing we will then reship your order, we will not refund the order value unless it's special circumstances.
If you order goods which are for preorder, your entire order will be held until the preordered item arrives in stock. Preorder items have an Expected Release Date, goods may arrive up to 30 days before or after this date, you are accepting these terms when ordering. Shipping of the preorder items will be within 48-72hours during business day when we receiving the stock.
If you wish to cancel your processing order or an order awaiting a pre-order item, a 15% restocking fee will be charged and that will be deducted from the transaction total refunded to you as store credit. The restocking fee covers the administration costs incurred due to the change of mind.
With $10 Flat rate shipping fees, parcel is ship with authorise to leave (eg: at the front door) when no one attend to the door during delivery, we are not liable for any parcel lost. We holds no responsibility for goods left unattended at a delivery address. Kindly make sure it is safe to leave at the front door to prevent disappointment. If you require signature upon delivery, please contact us and arrange for one.
We ship all items with tracking number. You will able to track your parcel at any point. You may contact the Courier Company for your parcel delivery enquiry or arrange for redelivery.
For parcel order over $150, your parcel will shipped with Signature upon delivery request. If no one at home to receive the parcel, your parcel will either send back to depot awaiting for redelivery instruction or to your closer Pop Post Point for your collection. All parcel with ATL ( authorise to leave) instruction, we are not liable for any parcel lost.
If you have any questions as always please do not hesitate to contact us at email@example.com or use the contact us form on the website.