Refund policy

Returns
You may return any faulty or incorrect goods for a full replacement within 7 Days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, no damage or missing parts.

If you simply change your mind, you will not be entitled to a refund or reimbursed for shipping. We do not refund change of mind purchases .

We do not exchange goods due to change of mind purchase.

Some Clearance items may be slightly marked, they will be full functioning order, not cracked or damaged at all but with some minor marks on it. Most clearance items will be products that we are no longer going to stock. If you have any query about the products kindly contact us. No return and No exchange for clearance and sales items.

To complete your return, we require a receipt or proof of purchase.
In the event a faulty product is received please email us with photos of identifying the fault to : info@bambinolove.com.au within 7 days of purchase
If the product has a manufacturing fault, we will replace the product ( if available).
Please send the item back to :
Bambino Love
PO Box 391 Kew East Victoria AU 3102.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned. If you are approved, we will replace the item and send the item to your shipping address.

Refunds (if applicable)
If we do not have the stock available, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This does not apply to Pre-Order item. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, a gift certificate will be mailed to you.

Late or missing refunds (if applicable)
If you entitle for a refund and haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bambinolove.com.au.

Exchanges (if applicable)
We only replace items if they are defective or damaged within 7 days. Send us an email at info@bambinolove.com.au and send your item to: PO Box 391 Kew East Victoria AU 3102.
You may return any faulty or incorrect goods for a replacement within 7days.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Shipping
You must provide correct details at the time of making your order on. If you enter an incorrect address, Bambino Love is not obliged to re-send the order to the correct address at our own expense. Please email us straight away if you notice that your details are wrong. If your order has been dispatched Bambino Love is not held liable.

All prices quoted on the website are in Australian Dollars (AUD) and include GST.

We have the right changes the prices displayed on the website without notice to you.

We only posts to destinations within Australia at this time. Any international order can contact us via email at info@bambinolove.com.au and we will see what we can offer for international shipment.

Products posted from us will be posted with Australia Post or Courier Carrier, depending on your location.

Orders are usually shipped within 24-48 hours of receiving cleared funds for your order.

Please allow up to 72 hours for processing orders during busy times like Christmas

If a product is missing from an order, please contact us immediately

Any order goes missing, we will track it and from there an investigation will be lodged.
If it turns out to be missing we will then reship your order, we will not refund the order value unless it's special circumstances.

If you order goods which are for preorder, your entire order will be held until the preordered item arrives in stock. Preorder items have an Expected Release Date, goods may arrive up to 30 days before or after this date, you are accepting these terms when ordering. Shipping of the preorder items will be within 48 hours when we receiving the stock.

If you have any questions as always please do not hesitate to contact us at info@bambinolove.com.au or use the contact us form on the website.