FAQ OmieBox

FAQ OmieBox

How does OmieBox insulate hot/cold food?
OmieBox is made of two layers of plastic with an air pocket in between so it keeps food in the side compartments cool and fresh.

Is OmieBox BPA‐Free?
Absolutely! OmieBox is BPA‐free, Phthalates‐free. It is also CPSIA and FDA compliant.

What is OmieBox made of?
OmieBox is made of ABS, PP, silicon, and 18/8 food grade stainless steel.

Is OmieBox microwavable?
No. OmieBox is not microwavable.

How much does OmieBox weigh?
OmieBox weighs 1.9 lbs with the vacuum insulated container, and 1.2 lbs without.

How much food does the Vacuum Insulated Container hold?
7.5 ozs which is approximate 1 cup.

Is OmieBox leak‐proof?
Yes. OmieBox is leak‐proof on the outside and also in between compartments.

Is the square compartment leak‐proof?
No. The square compartment is only leak‐proof when you use the insulated bowl and lid. The square compartment is only intended for sandwiches and other dry foods.

Can I pack liquids in the long and short compartments?
No. OmieBox can hold wet foods but not liquids. Do not pack soups, drinks, or watery sauces in the side compartments. Please remove any excess liquid from canned fruit, apple sauce, and yogurts before placing them in the side compartments.

Where can I pack liquids?
You should pack liquids in the vacuum insulated bowl.

How do I clean the sealing gasket?
Remove the sealing gasket and clean with warm, soapy water. Rinse and dry thoroughly.

Are extra compartments created by the divider leak‐proof?
No. The divider is only meant to partition food, not create additional leak‐proof compartments.

Is OmieBox’s lid removable?
No. It’s affixed to the bottom tray with 2 pins, so attempting to remove the lid will result in breakage.

Does OmieBox come with utensils?
Not at the moment. 

Is OmieBox dishwasher safe?
Yes, OmieBox is top rack dishwasher safe but we recommend removing it before the heat dry cycle.

Can I get replacement parts?
Absolutely! You can find replacement parts on our website.

Where is OmieBox manufactured?
OmieBox is manufactured in China.

What kind of water bottles fits in OmieBox?
The long compartment measures 6.8" (long) x 2.1" (wide) x 2.2" (deep) so we recommend a soft collapsible reusable food pouch/ drinking bottle like Squeasy Gear (available on our website. Click here for more details of Squeasy Gear. 

What kind of insulated soft bag fits OmieBox?
OmieBox measures 7.2" x 7.2" x 3.0" and fits most soft lunch bags. If you not sure, welcome to reach out to our friendly team member and we will able to advice you accordingly.

Where can I find my OmieBox's cohort code? Flip your OmieBox over and locate your 8-digit cohort code between the "Do not microwave" and the number dial icons. See the image below: 

Why isn't my thermos keeping food hot?

To ensure that your thermos is properly sealed for maximum heat retention make sure to pull the entire thermos out of your OmieBox, hold the stainless steel container thermos in one hand and the vacuum lid in another. and Screw the lid on tightly, making sure that the securing insert (the square piece) does not become loose as you tighten the lid as tight as possible. Then re-insert the thermos back into the square compartment.


Secondly, although this is rare, please make sure that your OmieBox has a round rubber gasket fastened around the bottom of the thermos lid. This rubber gasket makes the thermos leakproof and helps keep heat from escaping.

How do I install the lid seal on my OmieBox?

Align the seal with the slots in the top lid and press down. Make sure to press the seal all the way down.

How do I install the gasket on the thermos lid of my OmieBox?